Refund policy

At RanyTool, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

  • Items may be returned within 30 days of delivery.

  • Products must be unused, in their original condition, and in their original packaging.

  • Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Clearance or final sale items

  • Personalized or custom-made products

  • Products damaged due to misuse or improper handling

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or shipped incorrectly.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Contact Information

RanyTool
66 Whittucks Rd
Hanham
Bristol BS15 3PT
United Kingdom

Email: RanyTool@support.com
Telephone: +44 7918 469460